Official areas to send in support tickets

There are two official areas to send in a support ticket.

đŸ’¡ Escalating ticket best practice

To be you of best service, please always escalate a new ticket for a new issue/question. It's best to not re-open an old ticket by replying to it with a new question since the support platform is handled and maintained by more than one support engineer.



ThemeForest support page

• Make sure you are logged in on ThemeForest with the account you purchased Flatsome with
• Verify that your email address in your account is valid (otherwise we are unable to reply back to you)
• You can add your screenshots as a link (,,, etc.)


Admin support backend

WordPress admin backend  Flatsome → Help/Guides → Premium E-mail Support panel

• Only available when Flatsome is registered
• Read here on how to register the theme

Please do not use the UX Themes Envato profile contact form for support tickets.