Official areas to send in support tickets
There are two official areas to send in a support ticket.
đŸ’¡ Escalating ticket best practice
To be you of best service, please always escalate a new ticket for a new issue/question. It's best to not re-open an old ticket by replying to it with a new question since the support platform is handled and maintained by more than one support engineer.
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ThemeForest
• Make sure you are logged in on ThemeForest with the account you purchased Flatsome with
• Verify that your email address in your account is valid (otherwise we are unable to reply back to you)
• You can add your screenshots as a link (imgbb.com, imgur.com, paste.pics, etc.)
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Admin support backend
WordPress admin backend Flatsome → Help/Guides → Premium E-mail Support panel
• Only available when Flatsome is registered
• Read here on how to register the theme
Please do not use the UX Themes Envato profile contact form for support tickets.
