Official areas to send in support tickets
There are two official areas to send in a support ticket.
💡 Escalating ticket best practice
To be you of best service, please always escalate a new ticket for a new issue/question. It's best to not re-open an old ticket by replying to it with a new question since the support platform is handled and maintained by more than one support engineer.
• Make sure you are logged in on ThemeForest with the account you purchased Flatsome with
• Verify that your email address in your account is valid (otherwise we are unable to reply back to you)
Admin support backend
WordPress admin backend Flatsome → Help/Guides → Premium E-mail Support panel
• Only available when Flatsome is activated with a valid license key
• Do not modify the footer of the created template
• Read here on where to find the location of your purchase/license key