Official areas to send in support tickets
đŸ’¡ Escalating ticket best practice
To be you of best service, please always escalate a new ticket for a new issue/question. It's best to not re-open an old ticket by replying to it with a new question since the support platform is handled and maintained by more than one support engineer.
ThemeForest
- Make sure you are logged in on ThemeForest with the account you purchased Flatsome with
- Verify that your email address in your account is valid (otherwise we are unable to reply back to you)
- You can add your screenshots as a link with f.ex. (imgbb.com, imgur.com, paste.pics, etc.)
