Official areas to send in support tickets

💡 Best Practice for Escalating Tickets

To provide you with the best service, please always open a new ticket for a new issue or question. We recommend against reopening old tickets by replying with new questions, as our support platform is handled and maintained by multiple support engineers.


For more support on Flatsome, please visit our ThemeForest support page.

  • Make sure that you are logged in on ThemeForest using the account that you used to purchase Flatsome.
  • Verify that your email address in your account is valid, as we will be unable to reply to you otherwise.
  • You can add screenshots as a link with services like,,, and more.

Flatsome Help Documentation