Official areas to send in support tickets

đŸ’¡ Escalating ticket best practice

To be you of best service, please always escalate a new ticket for a new issue/question. It's best to not re-open an old ticket by replying to it with a new question since the support platform is handled and maintained by more than one support engineer.


ThemeForest support page

  • Make sure you are logged in on ThemeForest with the account you purchased Flatsome with
  • Verify that your email address in your account is valid (otherwise we are unable to reply back to you)
  • You can add your screenshots as a link with f.ex. (,,, etc.)