Basic Troubleshooting

Here are some basic steps that let you examine and pinpoint the most common problems, so you will have at least an idea from where a specific issue comes from that you are facing.

  1. Confirm that your server meets our recommendations.
  2. Have everything up to date (theme, plugins, translations files, ...).
  3. Reset or even disable ALL cache and minifying. (this includes browser cache!)
  4. Check the browser dev console on errors.
  5. Double check if it’s not your own Custom CSS,  Custom Snippets in functions.php or file overrides in the child-theme directory that is causing the issue.
  6. Enable WP Debug to see if you can intercept any errors.
  7. Disable all plugins except WooCommerce and recheck if the issue persists. 
    (recommended to perform on staging)
  8. Enable a default WP theme and disable Flatsome and recheck if the issue persists. 
    (recommended to perform on staging)